Why we built Mailza
Kenyan businesses have been underserved by the business software market for a long time. We built Mailza to change that.
About Mailza
Built for Kenya.
Built for business.
Mailza is a professional communications and collaboration platform built specifically for Kenyan businesses - priced in KES, with local support, and designed around how you actually work.
Our Story
Most Kenyan businesses we spoke to had the same story: either they were paying unpredictable USD bills for tools with no local support, or they were making do with basic hosting email that was never built for teamwork. There wasn't a middle option that was professional, locally priced, and actually backed by someone you could call. Mailza is that option
Kenyan SMEs use them because there has not been a credible local alternative. But the cost is real: forex exposure, pricing that resets unpredictably, and generic support that does not understand your context.
On the other end, web hosting providers offer email as an add-on - functional for basic correspondence but not built for serious collaboration. Too many businesses are running operations through a cPanel inbox and a WhatsApp group.
Mailza was built to address this gap: a full, professional platform - built for Kenyan businesses, priced in KES, with M-Pesa billing, and backed by local support that understands the environment.
Business software should serve businesses - not drain them.
The cost of communication tools should be predictable and fair.
Local relevance is not a marketing line.
KES billing, M-Pesa payments, KDPA compliance - real operational advantages.
Affordability and capability should coexist.
A capable platform should be accessible to a 15-person business, not just a 1500 = person one.
Collaboration tools should be unified.
The best work happens in a connected environment - not a fragmented mix of personal accounts.
"To give Kenyan businesses access to professional communications and collaboration tools that are affordable, locally relevant, and backed by responsive support - enabling them to work more effectively and grow with confidence."
Our Values
What you can count on
Reliability
99.9% uptime targets and regular automated backups. Your communications infrastructure is critical - we treat it as such.
Transparency
Simple, honest pricing. No hidden fees, no surprise changes, no confusing bundles. What you see is what you pay.
Accessibility
Professional tools should not be the exclusive domain of large companies. We build for the SME that is growing.
Responsiveness
When you need help, you get it quickly - from someone who understands your situation and your context.
Local Accountability
We are a Kenyan company serving Kenyan businesses. We are invested in your success.
Long-term Partnership
We want you to stay because the service is good - not because you are locked in. Your growth is our measure.
The Team
The people behind it
Joseah Biwott
Founder & CTO
Built Mailza to solve a problem he lived firsthand - running a business on tools that were expensive, foreign, and unsupported.
Amina Odhiambo
Head of Product
Shapes how Mailza works day-to-day. Keeps the platform grounded in what Kenyan teams actually need.
David Mutua
Lead Engineer
Responsible for platform reliability and infrastructure. Obsesses over uptime so our customers don't have to.
Grace Wanjiku
Customer Success
The voice you'll hear when you need help. Handles onboarding, migration, and making sure your team lands well.
The company behind Mailza
Mailza is a product of Edgecloud Technologies Limited, a Kenyan technology company focused on building business software solutions for the East African market.
We are based in Nairobi, Kenya, and operate during East Africa Time business hours - Monday to Friday, 8:00 AM to 6:00 PM EAT.
Get in touch
We would be glad to speak with you about whether Mailza is the right fit for your business.
Ready to work with a team that understands your context?
Local pricing, local support, local accountability.